IDRISS MUHAMMAD ABDULLAHI

Administrative & Customer Support Professional

Maiduguri, NG.

About

Highly organized and detail-oriented professional with a strong foundation in administrative support, data management, and customer service, honed through roles in banking and university administration. Currently advancing expertise in cybersecurity and digital forensics, bringing a disciplined approach to information security and meticulous record-keeping. Eager to leverage exceptional communication skills, analytical thinking, and a proactive work ethic to excel in administrative assistant, customer relations, or customer support roles, contributing to efficient operations and positive client experiences.

Work

University of Maiduguri

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Administrative Assistant

Borno, Borno State, Nigeria

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Summary

Efficiently managed administrative operations and sensitive information for a university department, ensuring high standards of confidentiality and accuracy.

Highlights

Managed a high volume of confidential emails, physical files, and digital records, maintaining 100% data integrity and accessibility for departmental operations.

Prepared comprehensive reports and detailed meeting minutes with exceptional attention to detail, facilitating clear communication and informed decision-making.

Streamlined documentation processes, enhancing efficiency in record retrieval and ensuring strict compliance with institutional policies and procedures.

Provided critical administrative support to faculty and staff, contributing to the seamless daily operations and productivity of the university department.

TAJ Bank Limited

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Platform Service Assistant (Central Processing Centre)

Maiduguri, Borno State, Nigeria

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Summary

Supported central processing operations for a financial institution, ensuring accuracy, compliance, and data security in customer account management.

Highlights

Meticulously reviewed and processed account opening documentation for hundreds of customers, ensuring 100% accuracy and strict adherence to regulatory compliance standards.

Handled sensitive customer data with utmost confidentiality, consistently upholding privacy protocols and contributing to customer trust and data security.

Contributed to robust internal controls and process integrity within the central processing center, minimizing operational risks and ensuring seamless workflows.

Enhanced departmental attention to security, risk awareness, and data protection practices, safeguarding critical financial information.

University of Maiduguri

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Clerical Assistant

Borno, Borno State, Nigeria

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Summary

Maintained organized filing systems and managed official correspondence, demonstrating reliability and adherence to institutional procedures.

Highlights

Managed and optimized comprehensive physical and digital filing systems, ensuring efficient document retrieval and secure storage of critical records.

Coordinated official correspondence and document dispatch for multiple departments, ensuring timely and accurate communication with internal and external stakeholders.

Maintained accurate and complete official records, contributing to transparent and auditable administrative processes.

Demonstrated consistent reliability, strong discipline, and strict adherence to established procedures in all clerical duties, supporting organizational efficiency.

Education

International Cybersecurity & Digital Forensics Academy

Nasarawa, Nasarawa State, Nigeria
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Diploma Cybersecurity & Digital Forensics

University of Maiduguri

Borno, Borno State, Nigeria
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B.Sc. Library and Information Science

Nigerian Turkish International College

Yobe, Yobe State, Nigeria
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High School Diploma

Languages

English

Certificates

Cisco Networking Academy (In Progress)

Cisco

DFA Challenge 2.0 – Cybersecurity Course

DFA Challenge

Microsoft Azure AI Services Certificate

Microsoft Azure

Jobberman Soft Skills Training

Jobberman

Skills

Administrative & Office Management

Record Management, Document Preparation, Data Entry, Office Administration, Compliance Adherence, Filing Systems, Correspondence Management, Report Generation, Meeting Minutes, Confidential Information Handling, Process Optimization, Office Support.

Customer Service & Relations

Customer Support, Client Relations, Customer Data Handling, Problem Solving, Service Delivery, Issue Resolution, Communication (Written & Verbal), Customer Onboarding, Feedback Management.

Data & Information Management

Digital Record Keeping, Data Protection, Information Security, Data Confidentiality, Documentation, Accuracy, Quality Assurance, Log Review (basic understanding), Data Handling.

Technical Proficiency

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Remote Collaboration Tools (Email, Microsoft Teams, Zoom), Typing (Accurate), Networking Fundamentals, Cloud Security Basics (Microsoft Azure).

Core Competencies

Analytical Thinking, Attention to Detail, Self-Motivation, Discipline, Organizational Skills, Time Management, Adaptability, Learning Agility, Proactive, Work Ethic, Procedural Adherence.